Frequently asked questions
With almost 30 years in the automotive industry, we’ve been asked all kinds of questions about all makes and models of cars…here is a list of the most commonly asked ones, but you can also give us a call if you can’t find an answer here.
How often do I need to have my car serviced?
Regular oil changes can actually double the life of your car's engine. Taxi drivers have the oil changed every 3 months to maximise the number of kilometres that they get out of their engine. The average car may only manage 300,000 kms however a taxi might manage 500,000kms. Although the recommended time between oil changes may only be once every 6 months or 15,000kms, it is actually the way that you drive your car that determines the life of the engine oil and ultimately the engine itself.
If your car travels mostly on short trips of less than 20kms at a time, then your engine oil should be changed approximately every 6000kms. This is because it takes about 20kms of driving time for your car to fully heat the engine oil to the point that fuel contaminants start to vapourise. Instead these short trips cause thick sludge deposits to build up in the oil and block its effectiveness in lubricating the engine's moving parts.
Consequently, your car's engine is subjected to increased wear and tear. Topping up the oil does not remove these contaminants, the only way to ensure that your car runs at optimum for as long as possible, is to regularly have the oil changed.
This is done during your car service. Consult Elite Servicing Centre for advice on how often you should have your vehicle's oil changed, this will depend on make, model and age.
Can I bring my car to Elite Service Centre and not void my car's warranty?
Yes, we will service your car according to your manufacturer's handbook and stamp your logbook. Having your car maintained at Elite Service Centre is an alternative to dealership servicing. We service all major makes of cars.
For further information regarding new car statutory warranties and log book servicing please visit our page from the ACCC.
How do I know that the work done on my car is at a professional standard?
Elite Service Centre is a professional and complete vehicle maintenance centre. We are VACC, VicRoads and IAME accredited.
With over 20 years’ experience in the automotive industry coupled with the latest technology and specialised equipment, we will provide you with the ultimate in car care and maintenance.
All our technicians are qualified and undertake continuous training to stay at the top of current vehicle systems and components.
Will you contact me before extra work?
If any additional repairs are found to be required, then we will contact you to advise of further work needed and also the extra costs that would be involved. We will not carry out extra work without your prior consent.
What services do you offer?
Elite Service Centre offers an extensive range of servicing options and repairs. For more information please visit our Services Page. We also offer a convenient pick up and drop off service to help you.
To organise this please discuss when you are booking in your vehicle. If you are unable to get to us during our business hours then we may be able to organise after hours service by appointment.
What are your business hours?
Our business hours are:
Monday to Friday 8am to 6pm
Saturday 8am to 2pm
We also offer service outside these hours by appointment.
What is your warranty policy?
We take great pride in our work and have recognition as VACC, Vic Roads and IAME accredited.
All our repairs and workmanship are fully guaranteed.
What are your payment options?
All payments must be made in full upon completion of the job. We offer a 10% discount on labour for pensioners and seniors upon presentation of the relevant card. We accept cash, EFTPOS, Visa and Mastercard.